volvototo Privacy Policy: How We Handle Your Account Data
When you open an account with volvototo, we collect only what we need to run your wallet, process your transactions through payment rails like ShopeePay and LinkAja, and keep your account accessible from any device. This page sets out exactly what data we hold, why we hold it, and what choices you have — written plainly so you can read it in under five minutes.
Account data protection
ShopeePay & LinkAja transaction records
Your right to review or correct data
Cookie and device usage disclosure
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
This privacy policy applies to every interaction you have with volvototo through our website and mobile access paths — from the moment you begin registration through every deposit, withdrawal and support conversation that follows. We collect your name, contact details, device identifiers and transaction records when you use the platform. Transaction data includes records tied to your chosen payment rail: if you deposit via ShopeePay or LinkAja, our system logs the transaction reference, amount and timestamp against your account wallet — not your full payment credentials, which stay within the respective payment provider. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for the period required by applicable local law after closure. Where regulations in eligible regions require us to share data with a lawful authority, we will do so only under a verified legal request. The availability of specific features and the precise retention periods applicable to your account depend on local law and the eligible region in which you access the platform. If you have questions about how a specific data point is stored, the support paths listed later on this page are the right starting point.
ShopeePay
Transaction references and timestamps from ShopeePay deposits are logged to your account wallet record. Full payment credentials remain with ShopeePay; we hold only the reference data needed to confirm your deposit status.
LinkAja
LinkAja transfer records follow the same structure: we store the reference, amount and time, not your LinkAja account credentials. You can see this record in your account transaction history after login.
Account Registration Data
Name, email address and contact details you provide at registration are stored in your account profile. You may review or request a correction to these details through the account settings page or by contacting support.
Device and Session Data
We collect device type, browser session identifiers and IP address to secure your login and detect unusual access. This data is not shared with advertisers and is used only for account security and fraud prevention purposes.
INSIDE VS OUTSIDE SCOPE
Where This Policy Applies and What It Does Not Cover
Not every digital touchpoint connected to your volvototo session falls under this policy. Understanding the boundary helps you know where to direct a question. Our policy covers your account, your transaction history and the data you submit directly to us. It does not extend to third-party services you access from our platform, including external payment providers or game studios whose own privacy terms govern that part of your experience. Availability of all features depends on local law and eligible regions.
Account Access and Login
All data collected during account creation, login and session activity — including device identifiers and IP address — falls within this policy. We control this data and you may request access or correction through your account settings.
Transaction Records
Deposits and withdrawals processed through your account wallet are covered here. The reference data we hold is described in the policy details section above. Full payment credentials are governed by your payment provider's own terms.
Platform Content and Games
The game content you access in the lobby — including titles from studios like Habanero, PG Soft and CQ9 — is delivered through third-party providers. Those studios operate under their own data and content terms, which are separate from this policy.
External and Third-Party Services
If you follow a link from our platform to an external site or service, this policy does not apply beyond that point. We do not control the data practices of third-party sites and recommend you review their own terms before submitting any information.
YOUR ACCOUNT RIGHTS
Practical Steps to Review, Correct or Question Your Data
You have concrete actions available under this policy — these are not abstract entitlements but steps you can take directly. Start with your account dashboard, which shows the profile data and transaction history we hold against your account after you log in. If something looks incorrect, the account settings page is where you submit a correction request. For data you cannot edit directly — such as historical transaction references or device records — a written request to our support team is the path forward. We aim to respond to data requests within the period required by applicable local regulations, and we will confirm receipt of your request by the contact method you used to send it. Where a request involves data shared with a third party under legal obligation, we will tell you that a response is subject to that process. Use the contact details in the support section of this page to start any request.
Review Your Account Data
Log in and open your account dashboard to see the profile details and transaction history we hold. The dashboard shows deposit and withdrawal records, including references from ShopeePay and LinkAja transactions.
Correct Profile Details
Name, email and contact fields can be updated through account settings. If a field is locked or you cannot edit it yourself, submit a correction request to support with your account reference number included.
Raise a Data Question
If you are unsure what data we hold or why a particular record exists, send a message through the support channels listed on this page. Include your registered email address so we can locate the correct account record quickly.
Request Data Removal
Where local law provides a right to request deletion of certain data, you may submit that request to support. We will confirm what can be removed and what must be retained under applicable legal requirements in your eligible region.
REACH OUR PRIVACY TEAM
Contact Paths for Privacy and Data Questions
If you have a question specifically about this privacy policy — including how your data is stored, how to correct account details, or how to submit a removal request — the three contact paths below connect you to the right team. For general account help, wallet issues or transaction questions, the same support channels apply. When you write in, include your registered email address and a short description of your request so we can match it to your account record without unnecessary back-and-forth. Response times depend on the nature of the request and applicable local requirements.
Live Chat Support
Open the live chat window from any page after login to reach support directly. For privacy requests, state your account email and the specific data point you want to review, correct or question.
Email Support
Send a written privacy or data request to our support email address shown in your account settings. Written requests create a reference trail, which is useful for data correction and removal requests.
Account Settings Page
Some profile data can be reviewed and corrected directly inside your account settings without contacting support. Log in and open the settings section to see which fields are editable and which require a support request.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Retention and Security Practices
Our approach to data security is built around what is verifiable and visible to you in your account. We use standard encryption on data transmitted between your device and our platform, including during login, wallet top-ups via ShopeePay and LinkAja, and support conversations. Cookies are used to maintain your session state, remember your login status and understand how sections of the platform are navigated — you can review and adjust cookie preferences through your browser settings at any time. Data retention follows the period required by applicable local law in the eligible region where your account is active. When your account is closed, we retain only the records we are legally required to keep and remove the rest in line with our standard deletion schedule. We do not use your personal data for targeted advertising outside the platform.
Encryption on All Account Activity
Data transmitted during login, registration and wallet transactions is encrypted in transit. This applies to sessions on both mobile and desktop access paths, and to all supported payment rails including ShopeePay and LinkAja.
Cookie Usage and Your Choices
We use session cookies to keep you logged in and functional cookies to record your account preferences. You can clear or block cookies through your browser at any time; doing so may affect how certain account features behave during your session.
Data Retention Schedule
Active account data is retained for the duration of your account and for the legally required period after closure in your eligible region. We do not hold data beyond that period, and removal follows the schedule set out in applicable local regulations.
Who Can Access Your Data
Access to your personal data within our team is limited to roles that require it — account operations, support and compliance. We do not share data with third parties for commercial purposes outside what is described in this policy.
COMMON PRIVACY QUESTIONS
Questions You May Have About This Privacy Policy
The questions below cover the most common things you may want to know about how volvototo handles your data, what choices you have, and how to act on them. If your question is not listed here, the support contact paths above are the right next step.
What personal data does volvototo collect when I open an account?
We collect your name, email address, contact details and device information when you register. Once your account is active, we also log transaction references from your payment activity — for example, deposit records linked to ShopeePay or LinkAja — against your account wallet for your own reference and for compliance purposes.
Can I see all the data volvototo holds on my account?
Yes. Log in and open your account dashboard to see your profile details and transaction history. If you want a broader view of all data we hold, submit a written request through support with your registered email address included. We will confirm what is held and in what form.
How do I correct incorrect information in my account?
Profile fields like your name and contact details can be edited directly in account settings after login. If a field is locked — such as a historical transaction reference — contact support with your account email and a description of the correction needed. We will review and respond in line with applicable local requirements.
Does volvototo share my data with third parties?
We do not sell your personal data. We share data only where required by law in the eligible region where your account operates, or with payment providers like ShopeePay and LinkAja to the extent needed to process your transaction. Game studios such as Habanero, PG Soft and CQ9 receive only what is needed to load and run game sessions.
How long does volvototo keep my account data after I close my account?
We retain your account data for the period required by applicable local law after your account is closed. Once that period ends, data that is not subject to a legal hold is removed on our standard deletion schedule. The exact period depends on the regulations in your eligible region.
How do I request that my data be deleted?
Send a deletion request to support using the live chat or email channel listed on this page. Include your registered email address. We will confirm which data can be deleted and which must be retained under local legal requirements, and we will update you on the outcome within the timeframe applicable in your region.
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